Viable uses AI to analyze customer feedback and generate natural-language reports with actionable insights to optimize product success.
Viable is an AI-powered platform that leverages GPT-4 to analyze unstructured feedback at scale. It lets users automate feedback analysis to increase NPS and reduce support ticket volumes. According to the website, Viable can generate natural-language reports with actionable insights to optimize product time-to-market and save on operating costs. It integrates directly with leading platforms like Zendesk, Intercom, or Front for customer support and offers automated PII redaction with SOC 2 Type 2 certification.
Marketers, customer support teams, and product managers can all use Viable to analyze customer feedback, identify trends in customer complaints and requests, and monitor changes in customer feedback over time. Viable stands out from competitors with its ability to generate true analysis with creative, reliable, and deeply perceptive reasoning.
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