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Tekst.ai uses custom-trained AI to automatically tag, prioritize, and route customer service tickets, so agents can focus on more complex issues.
Tekst.ai is a software that offers automated customer service solutions. It claims to use a custom trained AI to automatically tag, prioritize and route incoming tickets, allowing customer service agents to focus on more complex issues. It integrates with existing CRM software such as SalesForce and HubSpot, and can detect language, topic, sentiment and files to route tickets more efficiently. It also connects blogs to tickets to deliver service outside of business hours. According to the website, Tekst.ai differentiates itself from similar software competitors by offering a custom AI that is trained specifically for each company, taking into account past data, current routing behavior and context.
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