Eclipse AI is a software solution that helps unify and analyse customer feedback from different sources. It uses AI and natural language processing to analyse data in 40 different languages and generate actionable insights to reduce customer churn. It has an open API (REST API) to integrate with existing tech stacks such as CRM, Task Management, and Survey tools. According to the website, it helps marketers, customer service teams, and product managers to reduce customer churn and deliver more value to customers. It differentiates itself from other competitors by providing an AI-driven solution to quickly analyse customer feedback and generate actionable insights.